OneStream Knowledge Base

Basics 5

• What is OneStream?
• How can I delete a scheduled stream?
• How to upload and schedule a video for live streaming?
• How can I modify scheduled streams?
• How to change my OneStream password?

Social Accounts 4

• What is a social account?
• How to connect a social account to OneStream?
• How to disconnect a social account from OneStream?
• Social account is locked after downgrading subscription plan

Billing, Pricing and Subscription Plans 4

• Why was my credit card declined?
• How can I upgrade or downgrade my subscription plan?
• How can I cancel subscription?
• What are the available OneStream pricing & subscription plans?

Video Files 5

• What are the recommended video settings?
• Can I use OneStream from my phone/tablet?
• I uploaded a 4k video but my live stream is of 720p resolution. Why?
• What video size and formats are supported?
• Do you provide video storage facility?

YouTube 4

• Google Account Permissions
• My streams to YouTube do not work
• My YouTube live stream failed
• Enabling YouTube Live Streaming Feature

Facebook 4

• I do not see a Facebook page/group when I try to connect Facebook social accounts to OneStream.
• Will there be a notification, on Facebook, of my scheduled stream?
• Facebook Account Locked
• Simulcast Live Streams to Facebook, YouTube, Periscope

Privacy and Security 4

• Are my videos safe?
• What happens to my video once I delete a scheduled stream?
• How can I delete all my OneStream data?
• Is live streaming with recorded videos allowed?