Following message is displayed if the Facebook social account (Page or Group) was connected to OneStream using a different Facebook user.



To fix it, follow these steps:

  1. Go to www.facebook.com
  2. Logout of your current Facebook account
  3. Login with the correct associated Facebook user (i.e. the Facebook user that you used to connect this social account)
  4. Go back to OneStream dashboard, and continue with scheduling your live stream on that Facebook social account.



If you wish to disconnect this locked social account from OneStream, simply click DISCONNECT button.